Your satisfaction is a great building block for a long-lasting relationship, wherein you can make personalized orders of individual tastes besides normal SPC OEM orders. Pharos CUSTOMIZATION+service takes advantage of the ltalian METIS scanner, is achieved by transforming natural wood veneer into exclusive SPC designs, one step service is available at Pharos, include flooring accessories, marketing tools, and other related products.

Proactively tracking goods status
● Before shipment we provide customer shipping documents and ETD &ETA
● Call or mail contact customer when goods arrived in dock
● Tracking with customer the goods packing and goods quality
● Confirm with customer production plan and tracking the production status.

Complaints Handling
● Receiving complaints from customer
● Analysis and fast reply temporary measure within 24H
● Go to customer product line for onsite investigate.
● Found root cause and problem solving and provide 8D report
● Confirm customer loss  and deduct the loss from the balance payment